Privacy Policy
haixoai ("we," "us," or "our") operates the haixoai mobile application and website at haixoai.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app or website.
Please read this policy carefully. By using haixoai, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
1. Who we are
- App name: haixoai
- Developer: haixoai
- Contact: kkandola37@gmail.com
- Website: https://haixoai.com
For privacy-related questions or requests, contact us at the email above.
2. Information we collect
We collect information that you provide directly, information generated when you use the app, and limited technical information needed to operate our services.
Information you provide
- Email address — if you join our waitlist, subscribe for updates, or contact support.
- Account information — if you create an account (for example, name or email), we store what you provide.
- User content — text, phrases, vocabulary entries, and conversation content you enter or save in the app.
- Support communications — information you send when you contact us for help.
Information collected when you use the app
- Audio and speech data — when you use listening, translation, or pronunciation features, the app may access your device microphone and process audio to provide those features. Audio may be converted to text and analyzed to generate translations, feedback, or learning suggestions.
- Usage data — how you interact with features (for example, screens viewed, features used, and session activity) to improve the app and fix issues.
- Device and app information — device type, operating system version, app version, language settings, and diagnostic logs needed for performance, security, and troubleshooting.
Information collected on our website
- Email address — if you submit our early-access or newsletter form.
- Technical data — standard server and browser logs (such as IP address, browser type, and pages visited) collected by our hosting provider.
We do not knowingly collect precise location data, contacts, photos, or health data unless a feature explicitly requests it and this policy is updated to describe that use.
3. How we use your information
We use collected information to:
- Provide translation, language learning, pronunciation feedback, and related app features
- Save your phrases, vocabulary, and learning progress
- Operate, maintain, and improve haixoai
- Respond to support requests and communicate about updates
- Send optional product announcements if you have opted in
- Monitor for abuse, fraud, and security issues
- Comply with legal obligations
We do not sell your personal information.
4. How we share information
We may share information only as described below:
- Service providers — trusted vendors that help us operate the app (for example, cloud hosting, analytics, crash reporting, or AI/speech processing providers). They may process data only on our instructions and for the purposes described in this policy.
- Legal requirements — if required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security.
- Business transfers — if we are involved in a merger, acquisition, or asset sale, your information may transfer as part of that transaction, subject to this policy.
We do not share personal information with third parties for their independent marketing purposes.
5. AI and speech processing
haixoai may send audio, transcripts, or text you provide to third-party AI or speech services to generate translations, conversation responses, or learning feedback. Those providers process data to deliver the requested feature. We select providers that apply appropriate security and confidentiality safeguards.
Do not submit sensitive personal information (such as financial, medical, or government ID information) through speech or text features unless you choose to do so.
6. Data retention
We retain personal information only as long as necessary to provide the app, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your account or personal data by contacting us at kkandola37@gmail.com. We will respond within a reasonable timeframe, subject to legal retention requirements.
7. Your choices and rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Receive a portable copy of your data
To exercise these rights, email kkandola37@gmail.com. We may need to verify your identity before fulfilling a request.
California residents (CCPA/CPRA)
California residents may have additional rights, including the right to know categories of personal information collected, the right to delete, and the right to opt out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising.
European Economic Area, UK, and Switzerland (GDPR)
Where GDPR applies, our lawful bases may include performance of a contract, legitimate interests (such as improving and securing the app), and consent where required (for example, optional marketing emails).
8. Children's privacy
haixoai is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International data transfers
If you use haixoai from outside the country where our servers or service providers operate, your information may be transferred to and processed in other countries that may have different data protection laws. Where required, we use appropriate safeguards for such transfers.
11. Third-party links and services
Our website or app may link to third-party sites or services (for example, community platforms or social media). We are not responsible for the privacy practices of those third parties. Review their policies before providing personal information.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If changes are material, we may provide additional notice in the app or by email where appropriate. Continued use after changes become effective constitutes acceptance of the revised policy.
13. Contact us
If you have questions about this Privacy Policy or our data practices:
- Email: kkandola37@gmail.com
- Support: haixoai.com/support.html